Ko wai mātou | Who are we

Ngāti Whātua Ōrākei is a hapū of Ngāti Whātua. We live in and around the Tāmaki isthmus. We hold to our mana motuhake, our history, our culture, our identity, and our reo. Our whakapapa traces to Tuperiri and the hapū Ngā Oho, Te Taoū, and Te Uringutu.

We are tangata whenua in Tāmaki. Our authority over land and sea rests on take tupuna, take raupatu, ahi kā, and tuku whenua.

Ngāti Whātua Ōrākei Trust looks after the collective affairs of our hapū. We have more than 8,000 registered members across Aotearoa and overseas. Ōrākei Marae is our cultural hub.

Te Kahu Tōpuni o Tuperiri describes the protective reach of our ancestor across our rohe.

Purpose of the role

We are looking for a Housing & Tenancy Coordinator to support the Housing & Tenancy Manager in delivering quality housing services to whānau.

This role provides administrative and coordination support across tenancy processes, ensuring compliance with tenancy law and Ngāti Whātua Ōrākei housing policies. The Housing & Tenancy Coordinator will help ensure whānau have access to safe, warm kāinga and that tenancy documentation, inspections, and reporting are completed to a high standard.

Ngā tino pūkenga/whēako | Qualifications & Experience

Essential

• Experience in database management and preparation of formal documentation.
• Strong analytical, organisational, and communication skills.
• Ability to engage effectively with whānau and de-escalate situations when required.
• Proven stakeholder engagement experience.

Desirable

• Proficiency in te reo Māori or willingness to learn
• Familiarity with tenancy and housing compliance frameworks and legislation and/or real estate qualifications

To be successful in this role, we recognise that the following values & competencies are critical for kaimahi/employees to flourish at Ngāti Whātua Ōrākei:

• Manaakitanga 
• Respect
• Resilience
• Whānau outcome focused
• Collaboration
• Cultural Understanding

Key Result Areas:

Manage tenancy-related documentation from application to termination.

Assist with housing waitlist management, allocation committee reporting, and tenancy tribunal documentation.

Support the Manager in liaising with tenants, whānau, and external stakeholders.

Record and monitor property inspections, maintenance requests, and compliance reports.

Track rent recovery and document tenancy breaches or disputes.

Help organise whānau hui and community events to support papakāinga life.

Requirements & Checks

Applicants must have the right to work in New Zealand. 

Please be aware in applying for this role, you may be required to undergo the following pre-employment checks:

• Police Vetting Report
• Driver's Licence
• Access to own reliable vehicle to travel within sites.

Apply Now

If you're interested, please click the 'Apply for this job' button at the top or bottom of the page. If you have any questions about the role please email: peopleperformance@nwo.iwi.nz

We will be reviewing applications and undertaking interviews ahead of the closing date, therefore please do not hesitate to submit your application!